Refund and payment policy

Last updated · 13 October 2026

Evaluation fees are one-time and non-refundable, except in the cases below. This policy covers payments, chargebacks, and price changes.

Payments

• Evaluation fees are one-time, per attempt, in US dollars.
• You can pay with USDC and other stablecoins, and with a card where that option is offered.
• A crypto payment must be sent from a wallet you control, in the exact amount and on the network shown at checkout.
• The name on your payment method must match your identity-check name before a funded account goes live.
• A creator or referral code applies Nexetro's current offer. A Refer & Earn link adds an extra 2.5% off a first evaluation. One code per order. A code unlocked with Keys combines with the running offer, up to 100% off in total.

Fees are non-refundable

Because the evaluation account is provisioned immediately, the fee is not refunded when:

• you fail an evaluation or breach a rule;
• you do not complete identity verification, or you fail it;
• your account is closed for prohibited conduct;
• a Sprint account closes after its fifth payout;
• you change your mind after trading has started.

Exceptions

We refund the fee in full when:

• you were charged twice for the same purchase;
• your account was never provisioned because of a Nexetro error.

The refund goes back to the original payment method or wallet.

Chargebacks

If you open a chargeback or a payment dispute instead of contacting support, we may suspend every account linked to you until it is resolved. If the chargeback is found invalid, those accounts may be closed and pending payouts voided.

Price changes

Prices may change. A change never affects an evaluation already bought.

Contact

Payment questions: billing@nexetro.com.