How to reach us, and how long each channel takes.
| Need | Channel | Response time |
|---|---|---|
| Account, trading, or payout help | Help Centre and support chat | — |
| Disputes about a trade or breach | Dashboard dispute form | 3 business days |
| Affiliates and partnerships | Affiliates page | 7 working days |
Email support at support@nexetro.com. Visit the Help Centre or the affiliates page.
Nexetro staff will never ask for your password, seed phrase, or a payment to release a payout. We never DM you first to offer help.
